Memory Joggers
The Problem Solving Memory Jogger™Seven Steps to Improved Processes
by Diane Ritter, Michael Brassard et al
Speed the never-ending quest for improved business processes by following the 7-step Problem-Solving Model, based on the Deming Plan-Do-Check-Act Cycle. This easy-to-use pocket guide shows readers how to use the quality improvement tools of the Memory Jogger™ II in a problem-solving context, and recommends the appropriate tools for each step of the way.
The book explains the importance of a systematic approach to problem solving, and walks readers through the model, explaining key concepts and how to do the sub steps. A case example links the steps, showing how one team used the tools to improve a real-world business process. A second case example shows how to create a problem-solving storyboard. The book is designed for both beginning and advanced teams: a special section shows teams how to "turbo-charge" each step with the 7 MP tools and the creativity tools.
Features include:
- Finding and solving problems in your organization's processes
- Using a systematic model to solve problems
- How to implement the 7-step problem-solving model
- Creating a storyboard
- Expert tips
ISBN 1-57681-031-3
Price: $12.95
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