books
Change Management
Leading Change, by J. Kotter, Cambridge, MA: Harvard Business School Press, 1996.
- 99% Inspiration: Tips, Tales & Techniques for Liberating Your Business Creativity, by B. Mattimore, New York: AMACOM American Management Association, 1994.
And Suddenly the Inventor Appeared: TRIZ, the Theory of Inventive Problem Solving, by G. Altshuller, Worcester, MA: Technical Innovation Center, 1996.
Cracking Creativity: The Secrets of Creative Genius, Ten Speed Press, 2001.
Creativity, Innovation, and Quality, by P. Plsek, Milwaukee, WI: Technical Innovation CenterASQ Quality Press, 1997.
Lateral Thinking: Creativity Step by Step, by E. deBono, New York, NY: Harper and Row, 1970.
Serious Creativity: Using the Power of Lateral Thinking to Create New Ideas, by E. deBono, New York, NY: Harper Business, 1992.
Simplified TRIZ: New 5;Applications for Engineers and Manufacturing Professionals, by Kalevi Rantanen and Ellen Domb, St. Lucie Press, 2002.
The Creativity Tools Memory Jogger: A Pocket Guide for Creative Thinking, by D. Ritter and M. Brassard, Salem, NH: GOAL/QPC, 1998.
Thinkertoys: A Handbook of Business Creativity for the 90s, by M. Michalko, Berkeley, CA: Ten Speed Press, 1991.
What A Great Idea! Key Steps Creative People Take, by C. Thompson, New York: Harper Perrenial, 1992.
- DOE Simplified: Practical Tools for Effective Experimentation, Portland, OR: Productivity, Inc., 2000.
Design and Analysis of Experiments, by D. Montgomery, 5th ed., New York: John Wiley and Sons, 2000.
- Alignment: Using the Balanced Scorecard to Create Corporate Synergies, by R. Kaplan and D. Norton, Boston, MA: Harvard Business School Press, 2006.
Fourth Generation Management: The New Business Consciousness, by B. Joiner, New York: McGraw-Hill, 1994.
Juran on Leadership for Quality, by J.M. Juran, New York, NY: FreePress, 1989. A Classic!
Out of the Crisis, by W.E. Deming, Cambridge, MA: MIT Center for Advanced Engineering Study, 1986. This is the classic book by Deming that summarized his teachings, which became the foundation for modern measurement-based management.
Strategy Maps: Converting Intangible Assets into Tangible Outcomes, by R. Kaplan and D. Norton, Boston, MA: Harvard Business School Press, 2004.
The New Economics for Industry, Government, Education, by W.E. Deming, Cambridge, MA: MIT Press, 2000.
- Lean Lexicon: A Graphical Glossary for Lean Thinkers, 3rd Edition, by Lean Enterprise, Cambridge, MA, 2006.
Lean Production: A Plain-Language Guide to the World's Most Powerful Production System, by P. Dennis, New York: Productivity Press, 2002.
Office Kaizen: Transforming Office Operations Into A Strategic Competitive Advantage, by W. Lareau, Milwaukee, WI: ASQ Quality Press, 2003.
The Lean Enterprise Memory Jogger: Create Value and Eliminate Waste Throughout Your Company, by R. MacInnes, Salem, NH: GOAL/QPC, 2002.
- Guide to Project Management Body of Knowledge (PMBOK), Philadelphia, PA: Project Management Institute, 2000.
The Project Management Memory Jogger™: A Pocket Guide for Project Teams, by P. Martin and K. Tate, Salem, NH: GOAL/QPC, 1997.
- Quality Control Handbook, by J.M. Juran, New York, NY: McGraw-Hill, 1988.
The ISO 9000 Handbook, 3rd Ed., by R. Peach, editor, New York, NY: McGraw-Hill, 1996.
The Memory Jogger™ 9000:2000: A Pocket Guide to Implementing the ISO 9001 Quality Systems Standard, by R. Peach, B. Peach, D. Ritter, Salem, NH: GOAL/QPC, 2000.
- Sailing Through Six Sigma: How the Power of People Can Perfect Processes and Drive Down Costs, by M. Brassard and D. Ritter, Powder Springs, GA: Brassard & Ritter, LLC, 2002.
The Black Belt Memory Jogger™: A Pocket Guide for Six Sigma Success, by Six Sigma Academy, Salem, NH: GOAL/QPC, 2002.
The Six Sigma Memory Jogger™ II: A Pocket Guide of Tools for Six Sigma Improvement Teams, by M. Brassard, L. Finn, D. Ginn, and D. Ritter, Salem, NH: GOAL/QPC, 2002.
- The Memory Jogger™ II: A Pocket Guide of Tools for Quality, by M. Brassard and D. Ritter, Salem, NH: GOAL/QPC, 2000.
SPC Simplified for Services: Practical Tools for Continuous Quality Improvement, by Quality Resources, 1991.
SPC Simplified: Practical Steps to Quality, 2nd Edition, by R. Amsden, H. Budler, D. Amsden, New York, NY: Quality Resources, 1998.
Statistical Method From the Viewpoint of Quality Control, by W.A. Shewhart, Washington, DC: The Graduate School, The Department of Agriculture, 1939.
Statistical Quality Control, 7th Edition, by E. Grant and R. Leavenworth, New York, NY: McGraw-Hill, 1996.
Understanding Statistical Process Control, by D. Wheeler and D Chambers, Knoxville, TN: SPC Press, 1992.
Understanding Variation: The Key to Managing Chaos, 2nd Edition, by D. Wheeler, Knoxville, TN: SPC Press, 1999.
- Facilitation at a Glance!: A Pocket Guide of Tools and Techniques for Effective Meeting Facilitation, by I. Bens, Salem, NH: GOAL/QPC, 1999.
The Team Handbook, 3rd ed., by P. Schultes, B. Joiner, and B. Streibel, Madison, WI: Oriel, 2003.
The Team Memory Jogger™ II: A Pocket Guide of Tools for Quality, by GOAL/QPC and Oriel, 1995.